RESERVATION

• Please make advance reservation via booking online on the website to ensure room availability.
• Online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
• Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
• The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
• The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
• Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.
• We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
• On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
• All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. Hotel Grand Image Inn reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
• All additional services & amenities are not part of the offer will be available at an on additional charge only.
• In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.
• Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
• All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

OCCUPANCY

• Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.

DEPOSIT/ ONLINE PAYMENT

• The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.
• We accept deposit only against online payment via our website, transactions to be handled via Razorpay.
• For any alternate mode of payment, please contact the hotel’s reservations on +91 99098 25107.
• Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

CANCELLATION AND EARLY CHECKOUT POLICY

• Early check-In or Late-Check out is subjected to room availability on the relevant day, To be reconfirmed with the front office staff.
• A levy is chargeable for early check-in from 0700 to 1200 hours and late check-out from 1200 to 1800 hours.
• Room not occupied by 2300 hours will be seen as No Show, unless prior arrangement or confirmation has been made.

REFUND POLICY

• In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.
• A 50 % refund will be made for cancellations on bookings made via website, received 21 days before date of arrival, No refund thereafter.

CHECK IN

• Check-In Time: 1300hrs – 2300hrs
• Check Out Time: 1100hrs
• Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

MODIFICATION

• Any modification in the reservation is subject to availability at the time of making such a request.

CHILDREN AND INFANTS

• Child (up to 5 years) can stay free of charge with parents without extra bed.
• Children between 5 years to 12 years of age will be charged extra.
• Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

NON-ARRIVAL TO THE HOTEL (NO SHOW)

• If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

• Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.

CONFIRMATION VOUCHER

• The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.
• It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.

PAYMENT SECURITY

• It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by payment gateway Razorpay.